Terms of Sale

CONDITIONS OF SALE

Last updated: November 10, 2026

1. PARTIES AND SCOPE

These Conditions of Sale ("Conditions") govern all sales of products made through the Nemora website (https://livenemora.co.uk), operated by Gabriel Cooney, trading as Nemora, a sole trader based in England, United Kingdom ("Nemora," "we," "us," or "our").

These Conditions apply between Nemora and any individual placing an order through the website ("Customer," "you"). By placing an order, you confirm that you have read, understood, and accepted these Conditions in full.

These Conditions complement our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy. These policies should be read together and interpreted consistently. Nothing in these Conditions overrides or limits any statutory consumer rights.

2. CUSTOMER ELIGIBILITY

To place an order on Nemora, you must:

  • Be at least 18 years old (or the legal age of majority in your country of residence).

  • Have full legal capacity to enter into a contract.

  • Provide accurate, complete, and up-to-date information at checkout.

  • Use the website for personal, non-commercial purposes.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases of suspected fraud, abuse, or breach of these Conditions.

3. PRODUCTS

Nemora designs and sells shapewear and intimate apparel for personal use by adults, including the Nemora BumpBrief, a high-waist 360-degree compression brief.

Our products are garments. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. A compression garment does not replace medical care or the advice of a licensed healthcare professional.

Product descriptions, images, and information are provided in good faith and to the best of our knowledge. Minor variations in colour, appearance, fabric, or packaging may occur.

We reserve the right to modify or discontinue any product at any time without prior notice.

Nothing in this section affects your statutory rights if a product is faulty, misdescribed or otherwise fails to meet the requirements of applicable consumer law.

4. PRICING

Prices are displayed on the product page in the currency selected at checkout.

Unless otherwise indicated:

  • Applicable taxes will be displayed or accounted for at checkout.

  • International orders may be subject to customs duties, import taxes, and other fees, which are the responsibility of the Customer unless otherwise stated.

Prices may change at any time without prior notice. The applicable price for an order is the one displayed at the moment the order is confirmed.

Promotional discounts, coupons, and bundle offers are subject to specific conditions stated at the time of the offer and may be modified or withdrawn at any time.

Any changes to pricing will not affect orders that have already been confirmed.

5. ORDER PROCESS AND FORMATION OF CONTRACT

To place an order, you must:

  1. Select your product(s) and add them to your cart.

  2. Provide accurate billing and shipping information.

  3. Choose a payment method.

  4. Review your order and accept these Conditions.

  5. Submit your order by clicking the confirmation button.

Placing an order constitutes an offer to purchase. The sale contract is formed when Nemora confirms acceptance of the order by sending an order confirmation email.

Nemora reserves the right to refuse or cancel any order, including but not limited to cases of:

  • Stock unavailability.

  • Pricing errors or technical malfunctions.

  • Suspected fraud or unauthorised payment.

  • Previous abuse of our refund or returns policy.

  • Orders that violate applicable laws.

If an order is cancelled after payment has been taken, an appropriate refund will be issued.

Once an order has entered the shipping preparation stage, it may no longer be possible to modify or cancel it. However, this does not affect any statutory cancellation rights you may have under applicable consumer law.

6. PAYMENT

We accept the payment methods displayed at checkout, which may include credit card, debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure options.

Payment is processed at the time of order confirmation through secure third-party payment processors. Nemora does not store full payment card information on its servers.

By placing an order, you authorise Nemora and its payment processors to charge the total order amount to the payment method you provided.

In the case of failed payment, late payment, or a payment dispute, Nemora reserves the right to suspend or cancel an order where legally permitted.

7. DELIVERY

Delivery terms, estimated times, and fees are detailed in our Shipping Policy.

Risk of loss and damage to products passes to the Customer when the products come into the physical possession of the Customer or a person identified by the Customer to receive them, other than the carrier.

It is the Customer's responsibility to provide a correct and complete delivery address.

Nemora is not responsible for delays resulting from incorrect or incomplete addresses, although this does not affect any statutory obligations we may have regarding delivery.

8. RIGHT OF WITHDRAWAL AND REFUNDS

8.1 Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Nemora offers a 90-day satisfaction guarantee. If the Nemora BumpBrief does not fit or suit you within 90 days of delivery, you may contact us to request one of the following resolutions:

  • A size exchange, subject to the conditions of our Refund Policy.

  • A refund, with the amount agreed based on your situation and the applicable terms of our guarantee.

Where a return is not required, you may keep the item.

Because our products are intimate garments worn next to the skin, certain items may be unsuitable for return or resale for health and hygiene reasons.

8.2 UK Consumers

If you are a consumer in the United Kingdom, you generally benefit from a statutory 14-day cancellation right for online purchases, beginning the day after you receive your goods.

A specific hygiene exception may apply to sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

This exception only applies where the relevant legal requirements are met.